Many of us grew up learning the accepted business and social etiquette of our families, our region, our generation. Now, what are we to do with all the various backgrounds, ages and even policies in the workplace?

If you were taught when introducing a man and a woman to always say the woman's name first or that women should extend their hands first when shaking hands...well, those times are gone. Today, having a high EQ (emotional intelligence) is important to your being able to master business etiquette.